Service
Excellence in Customer Care is a key philosophy of Doyen. Attendance and support for customers takes absolute priority over everything we do. Our response times detailed below are guaranteed anywhere in the world.
Doyen is not just a machine supplier. Our objective is to provide total long-term solutions for you our customer, and this is epitomised in our extensive Customer Care programme.
Location
For our customers' convenience, Doyen Medipharm has international service centers and personnel located around the world. These service centers include Lakeland, Florida; Kulim, Malaysia; and Wymondham, UK.
Response time
Doyen guarantees to provide technical assistance by telephone within one hour of the request and where appropriate a service technician on-site within 24 hours.
Warranty
We recommend that all service of Doyen machinery be carried out by our qualified service personnel. Customers electing to do their own service may jeopardize warranty privileges (typically 12 months for all machines) if machines are not maintained in accordance with our procedures.
Quotes & Invoicing
The estimated time required to effect repair will be given in writing upon request. There will be no minimum charge for a service call. Once the service project is complete, the invoice will break down the on-site time, travel time, and travel and accommodation expenses. Click here for a full summary of our service charges.